When it comes to Customer Service, what retail companies come to mind?
We’ve heard countless stories about companies like Costco taking back anything that they sell, no matter how long ago you purchased it… but while Costco is an awesome place to shop, the long lines and lack of salespeople on the shopping floor can turn some potential shoppers off, as getting out of there with a purchase can be a bit more difficult than it needs to be.
Web Watch enjoys the staff at the local Home Depot and Lowe’s, but there are times when both stores struggle to answer our seemingly simple questions.
We do’t ask for much – we just want each shopping experience to be superior to the last outing.
Continue reading "Amazon.com has the Best Customer Service. (Zappos ranks high, too)"
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Are you a Showroomer? When retail stores fight back against the Internet, we all lose
Showroom: The Saga of a Family, a Car Business and the Seven Deadly Sins
By now, Web Watch is sure that you’ve heard of the term “showrooming“, where consumers go to Target, Best Buy, or other major retailers simply to browse the aisles – cell phone in hand – with the explicit purpose to NOT buy anything that day.
Web Watch will admit, we’ve done this on plenty of occasions: we go to an electronics department to look for a specific item — maybe so we can get a close-up of the box, or a better idea of the specs — and we do our own little bit of online price comparison.
Continue reading "Are you a Showroomer? When retail stores fight back against the Internet, we all lose" »