I enjoy reading Michael Crawford’s PROGRESS CITY, USA blog – it offers well-researched, well-written commentary and analysis of the history of Walt Disney World, Disneyland, and other aspects of the Walt Disney Corporation. If you’re a Disney theme park fan, you will be well served by bookmarking the site and reading the updates as they come in.
I do want to respond to one paragraph written in the most recent posting, TEN WISHES FOR THE NEW YEAR, #9. In it, Michael says…
“What’s more unsettling are the areas in which the rest of the industry has not only caught up with Disney but surpassed them. These days, pretty much any run-of-the-mill chain motel has free wi-fi, or at least internet service. Not only does internet access at Disney require calling room service for an Ethernet cable, but using the service costs the guest ten dollars per room, per day. This blatant price gouge puts Disney not only behind its high-end competition, but also far behind even its most lowly lodging competitors. It might seem like small potatoes, but considered in the light of the resort’s once-unparalleled level of service it looks shabby at best.”
I do agree with the sentiment being expressed in the overall article, in that there appears to be a small decline in the amount of service at the Disney hotels when compared to the service level offered in years past. However, to point out the Internet pricing on the Disney property as an example of a service decline is, I feel, misguided.
Yet another sign that someone has too much time on their hands. 
