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How To Troubleshoot Sprint’s Android Samsung Moment Phone’s USB Connection

USB developers guideA friend of Web Watch purchased the new Sprint Android phone, the Samsung Moment, when it was released the other day, and they were having a difficult time getting the phone to connect to their Windows-based computer via the supplied USB connector.

After spending countless hours on the phone with Sprint customer service and technical support (including an unusual interchange with not one – but two – Chinese-speaking technical support folks), debugging and reformatting multiple microSD cards, and downloading endless versions of device drivers and software from the Microsoft and Samsung websites, we finally stumbled upon the solution – which Web Watch will share with you, if only to help ease the burder that others may find if they too run across this extremely seemingly undocumented feature.