If there’s one thing that Social Media has taught us it’s that people love to bitch about lousy customer service. You don’t often hear people Tweeting about the awesome customer service that they receive (perhaps they’ll tweet about a news story about someone else getting some company loving, but it’s rarely from the recepient themselves).
What’s the old adage? If you like something, you’ll tell 5 people. If you hate something, you’ll tell EVERYBODY?